The Finest Maid Agencies in Singapore

The Finest Maid Agencies in Singapore

Managing a household and caring for your family can be challenging, especially for working couples. Balancing work and household responsibilities often leaves essential tasks undone. In such situations, hiring a maid or assistant can be a valuable solution. If you have young children or elderly family members at home, a trustworthy and reliable maid can be a great help. However, finding the right maid can be a daunting task. To start your journey to hire a maid in Singapore, the first step is selecting a reputable maid agency.

Only licensed maid companies licensed by the Ministry of Manpower (MOM) are permitted to operate as intermediaries, but with over 4,000 maid agencies in Singapore, it’s hard to know which one to select. We’ve done the legwork for you and compiled a majority of the best maid agencies in Singapore so you can quickly get assistance whenever you need it.

Common Mistakes in Choosing A Maid Agency in Singapore
When searching for a maid agency in Singapore, avoid these common mistakes:

1. Choosing the cheapest maid agency – While cost is a factor, don’t compromise on quality and reliability.
2. Rushing to find a maid agency – Take your time to research and make an informed decision.
3. Neglecting to check the online reputation of the maid agency – Read reviews and testimonials to gauge their reliability.
4. Believing everything they advertise – Verify their claims and services through research.
5. Hiring an agency not approved by MOM (Ministry of Manpower) – Ensure the agency is licensed to operate.

Let’s talk about the price of hiring domestic helpers through an agency before moving on to the finest maid agencies in Singapore.

Maid agency fees in Singapore

Understanding the costs of hiring a domestic helper through an agency is crucial. Here are the average costs:

Type of FeesAverage Costs
Maid agency feefrom $100 to $2,000
Settling in fee (for time helpers)$75
Work Permit Application fee$35
Work Permit Issuance fee$35
FDW (Foreign Domestic Worker) Levy$300 / $60 with concessions
Security Deposit$5,000
Maid insurance (min medical coverage of $15,000
and personal accident coverage of $60,000)
$238 (FWD)
Total:from $5,468 to $7,683
Average costs of maid agency fees

Criteria for Choosing a Maid Agency:

When selecting a maid agency, consider the following criteria:

  • Retention Rate
  • Transfer Rate
  • Placement volume
  • Experience

Now, let’s provide a brief summary of the top maid agencies in Singapore from your list:


1 Assist Agency

1 Assist Agency - Maid Agencies Singapore
1 Assist Agency – Maid Agencies Singapore
ServicesWork permit application, Issuance, Cancellation, Renewal, Passport Renewal, Direct Hire Service from Helper Country for Singapore helpers only, Home Leave Arrangement, Maid Pickup/Repatriation Service
Best ForElderly Care Services
LicenseMOM License No. 14C7037
Experience9 Years
Retention Rate66.07%
Placement Value775
Price RangeFrom $688 to $1788
Performance RecordsFeb 2023 to Feb 2024
Contact Details+65 8874 3107 / +65 69939224 / +65 69939225
AddressMain: 170 Upper Bukit Timah Road #03-31/#03-48 Bukit Timah Shopping Centre Singapore 588179
Branch: 865 Mountbatten Road #01-09 Katong Shopping Centre Singapore 437844

1 Assist Agency (MOM License No: 14C7037) is a maid agency in Singapore. Who specialized in the recruitment of migrant domestic helpers (MDW) from Myanmar, the Philippines, and Indonesia.

The company places a high level of importance on customer’ service satisfaction and would follow up on the Employer and MDW progress from time to time. They always welcome feedback from employers on all matters at any time.


  • Partnership with the Agency of Integrated Care (AIC)
  • Best choice for elderly care
  • Fresh or Experienced MDW with children or infant care or housework and cooking is also available
  • The large diversity in terms of skillset
  • High-quality services
  • Great Customer Service
Customer Reviews

1 Assist Agency is very helpful to me to search for the right helper to take care of my father. Yann Fang the staff is very patient to explain to me the process and advised me along the process (it was the first time I hire a helper). Very thankful for her help. – Louis Yeo

Christina was very patient and understanding of our requirements. She sent a number of potential candidates for me to review and interview. I was told the full cost with full breakdown for hiring of each maid. I’m glad to say there were no nasty surprises upon signing and so far I am happy with my choice. – Richard Wong

I would like to commend Nicole for the excellent services that she has provided to me and my relatives for the past years. We have known Nicole for several years when she was working for another agency. We decided to follow her to her new workplace because she has always been very attentive to our needs and requirements during our search for new maids. She will patiently search for maids based on our requirements and she will help us save time by vetting the maids before we conduct the interviews. Her recommendations are usually very good. – F Loh


First Maid Pte Ltd

First Maid - Maid Agencies Singapore
First Maid – Maid Agencies Singapore
ServicesHiring the right helper remains the key to helping you lighten up the workload, especially in today’s economy. First Maid employs a rigorous screening process to shortlist best-fit maids for you, whether you are hiring from Myanmar, Indonesia or Phillippines. In most cases, you will receive bio-data from us within 24 hours.
Best ForComprehensive maid employment processing
LicenseMOM License No.20C0141
Experience10 Years
Retention Rate85.71%
Placement Value132
Price RangeCompetitive range, please call +65 84887603 for a more accurate quotation
Performance RecordsFeb 2023 to Feb 2024
Contact Details+65 84887603
AddressNortheast Office: 21 Hougang Street 51, #02-01 Hougang Green Shopping Mall, 538719
East Office: 865 Mountbatten Road #02-75 Katong Shopping Centre S437844
Central Office: 1 Sophia Road Peace Centre #04-32 S228149
West Office: ​170 Upper Bukit Timah Road #04-43K Bukit Timah Shopping Centre S588179

First Maid Pte Ltd is a specialist maid agency that is wholly focused on the placements of foreign domestic workers. Founded in 2020, they have since grown to be one of the most reliable Maid Search specialists in the household space, trusted by families in Singapore. They have an extensive database of fittest maids across Indonesia, India, Cambodia, Myanmar, and the Philippines.


  • Provide Reliable and Trusted Maids
  • Exemplary Service
  • Transparency and fairness 
Customer Reviews

The Team at First Maid has been doing a good job in helping me to find a helper. Especially during the Covid -19 period when the maid cannot come in. Wendy managed to appeal and write in for me to allow a helper to come to Singapore ASAP as our case is very special – Cindy Wong

I have taken a helper from First Maid and I must say their service is very good. Many thanks to Yvonne for helping me to find the right helper for my family. Initially, the helper couldn’t come but Yvonne manage to get another replacement asap. Thank you. – Joanne Tan


Thumbs Up Employment Agency

Thumbs up Employment Agency - Maid Agencies Singapore
Thumbs up Employment Agency – Maid Agencies Singapore
ServicesWork Permit Application / Renewal / Cancellation, Work Pass Application, Insurance Purchase & Security Bond Coverage, Temporary Lodging for FDW, Medical Checks, Settling-in-Program arrangement, Passport renewal, Purchasing air ticket, Liaison with embassy, Home Leave Application, Transportation & Escort (Repatriation) Service
LicenseMOM License No.21C0843
Experience2 Years based on License
Retention Rate65.31%
Placement Value65
Price RangeHighly competitive prices
Contact Details+65 88214292
AddressBlk 74 Whampao Drive #01-342 Singapore 320074

Looking for a suitable helper for your home can be daunting and we know it because we have been through it. Having gone through the process numerous times as employers, we took every situation we faced as lesson. We delved deeper each time to understand what and where went wrong, and how every situation can be avoided and/or best put right. We even went a step further to get hands-on experience in the industry.

The truth is, like in all relationships, it takes two to clap and it may not always work out the way we would like it to be. However, many bad experiences can be avoided or resolved amicably. No employer should have to go through any bad experience where service is concerned.


  • Every Home is Unique
  • More Time To Do What You Want
  • Simple Pricing Packages
  • No Hidden Costs
  • 0% Instalment Plan on FDW Loan
  • Service Matters
Customer Reviews

Had a pleasant experience with Thumbs Up Employment Agency! My family was looking for a helper and we ended up with a Burmese which was recommended by the agent. Everything went smoothly and was well taken care of by the agency itself. Not only is the helper friendly, she had a very positive attitude and is willing to learn. The entire family is very satisfied with the overall outcome – thumbs up indeed! – Grace Yoong

John is very responsive and can relate to my requirements. Our new helper is with us for a week plus now and been a great help. Very thankful to John for helping to match us up. John also check in to ensure that all is well. I have had helpers via couple of agencies over the past years, none of them ever followed up! This definitely sets John apart from other agencies. I would strongly recommend John if anyone is in need of a domestic helper! – Jaci Eng

I came across on FB group and decided to go for it. Liaised with John (the boss himself) Tbh, I was at the edge of giving up employing helpers due to all the problems I heard but It’s been 2 months now with my current helper. Couldn’t love her even more! Thanks John for the fuss free experience, trust me when I say fuss free! 😅 I guess I was consider lucky? Can’t thank John enough for his recommendation of my helper to suit my household 🙏 – siti nur shahidah


GM Connection

GM Connection - Maid Agencies Singapore
GM Connection – Maid Agencies Singapore
GM Connection: 4 Tips in Selecting a Domestic Helper

GM Connection: 4 Tips in Selecting a Domestic Helper

Hiring a domestic helper may seem like a straightforward task. However, is it really as straightforward and simple as …
ServicesConsultation and Job Matching (New-to-Singapore, Experienced and Transfer maids), Arranging and facilitating interviews (Face-to-Face interviews / Interview via Video calls), Work Permit Application, Issuance and Cancellation, Renewal of Work Permit, Direct Hire Processing, Arranging Settling-in-Programme (SIP) for new-to-Singapore candidates, Arrange for Medical Screening and Examination, FDW/Maid Insurance, Counselling services to foster a good working relationship, Repatriation Services
LicenseMOM License No.18C9275
Experience5 Years
Retention Rate75.47%
Placement Volume136
Contact Details+65 6100 1987
AddressPeninsula Plaza 111 North Bridge Road #05-53 Singapore 179098

At GM Connection, they think that each customer and home has its own set of needs. Similarly, each helper has a unique set of talents and powers. As a result, they work hard to understand each family’s needs and meticulously match individuals based on their talents, abilities, and experience; each candidate is evaluated and interviewed personally by their staff. This helps them to have a deeper understanding of each person and, as a result, creates better employment matches.

This maid service strives to make a difference in the lives of its clients one at a time by matching them with employment.

As a company, they value professionalism, fairness, empathy, and a strong sense of ethics. These are the pillars upon which they do business and engage with customers and partners.


  • Reliable Maid Agency
  • Giving you the Assurance
  • Committed
Customer Reviews

Glen had been very helpful and attentive when it comes to searching for a suitable candidate for our family. He will also check in time to time during the employment period on the performance of the FWD, if there’s any concern arise, he’s always pretty responsive and provided us with professional advices. He did a good job when it comes to assisting us for the renewal as well! – Sharina Tang

One of the best agency I have come across ! Glendon takes a lot of effort and works even on the least important requirements and fulfills all the requirements when searching for a helper for me. I’m always pleased with his service. He keeps it very easy for the employer. Very very friendly agent! Highly recommend! – Sujitha Thannirmalai

Thank you Pearlyn for attending to our needs. We love your efficient and friendly approach. Highly recommend GM Connection to anyone who needs FDW agency services.Theresa Tan


1.Alpha Employment Agency

1.Alpha Employment Agency
1.Alpha Employment Agency – Maid Agencies Singapore
ServicesWork permit application, Issuance, Cancellation, Renewal, Passport Renewal, Direct Hire Service from Helper Country for ExSpore helpers only, Home Leave Arrangement, Maid Pickup/Repatriation Service
Best ForAffordable rates
LicenseMOM License No.21C0788
Experience1 Year
Retention Rate52.83%
Placement Volume184
Performance recordsFeb 2023 to Feb 2024
Contact Details+65 6993 8369
Address170 Upper Bukit timah Road #02-23 Bukit Timah Shopping Centre Singapore 588179

Alpha Employment Agency is a foreign domestic worker or maid employment and recruiting agency in Singapore (MOM License No: 21C0788). They have corporate registration and a Singapore Ministry of Manpower (MOM) license. They specialized in finding competent domestic assistants from Indonesia, Myanmar, and the Philippines.

Potential foreign domestic assistants or maids are carefully chosen from a variety of nations. They engaged in a private, one-on-one interview process with their evaluators. Their trainers utilize the results of the fundamental Practical Household Skills Test to further assess their fitness to work as a maid or domestic helper. They would be sent to their specialist training facility for both communication and skills instruction after passing the interview and practical assessment. Before they arrive in Singapore, this would further improve their interpersonal and practical abilities.


  • Highly Experienced Sales Consultants
  • Maids Training and Familiarisation of Spore Working
  • No Hidden Cost
  • Timely handover of Helpers
Customer Reviews

We were looking for domestic helpers 2 months ago and walked into 1.Alpha Employment Agency when comparing the charges and services. Angie, who served us, was pleasant, polite, and patient. Due to my busy work schedule, I requested late interviews with the helpers a few times, Angie goes beyond working hours to assist us. The Agency was able to select good helpers, and I’m happy to have one from them. The entire application process was hassle-free and efficient. I would highly recommend them for their reasonable charges, professional service, and a good source of helpers. – KWC25

As a first-time employer, I wasn’t quite sure how to go about the entire search and hiring process but I was very fortunate to come across 1. Alpha in an article for Myanmar maid agencies and decided to call them up. Angie was my contact person and she listened carefully to my requirements and was very prompt in getting back with relevant candidates. Due to her promptness, I managed to arrange for a video interview for a very good candidate very quickly and also for a second round of video interviews with my mum (main caregiving reason) the very next day. It was her off day but she didn’t mind arranging it and was even present during both video calls to ensure that both parties could communicate and understand with each other and define the job scope well. I was touched by her dedication to serve my needs and I only knew that it was her off day after the call was complete. She patiently answered all my queries and relayed messages and this helped me be more assured of my choice. The follow-up steps were always pleasant and professional and clear. The whole experience was smooth and when compared to several other agencies that I also contacted during my search process, Angie and team were clearly a cut above the rest. I am thankful and have recommended her and the agency to other friends. – Lee Huiwen


Island Maids

Island Maids - Maid Agencies Singapore
Island Maids – Maid Agencies Singapore
ServicesIndonesia Maid Agency in Singapore, Myanmar Maid Agency, Mizoram Maid Agency, Good Philippines Maids Agency, Home Service, Hiring of Confinement Nannies in Singapore, Maid Insurance, Home Leave Application, Air Ticket Reservation, Transport to Airport, Apply for Work Permit, Renew Work Permit, Cancel Work Permit, Training Course (Cooking), Elder Care Course (Caregiver Training Grant Approved Course), Counselling, Direct Hiring
LicenseMOM License No.13C6728
Experience12 Years
Retention Rate66.17%
Placement Volume589
Price RangeMid-tier (Competitive)
Contact Details+65 6553 7703
Address716 Ang Mo Kio Ave 6, #01-4030, Singapore 560716
804 Hougang Central, #01-132, Singapore 560804
214 Bedok North Street 1, Singapore 460214
930 Yishun Central 1, #01-117, Singapore 760930
2 Jurong East Central 1, #B1-16 JCube, Singapore 609731
BLK 36 Beo Crescent #01-33 Singapore Singapore 160036

With six offices around the island and years of experience, ISLAND MAIDS believes that hiring a domestic helper is not a one-size-fits-all solution. The nationalities of Foreign Domestic Workers that they source are from the Philippines, Indonesia, Myanmar, and Mizoram (India), and employers can shortlist from a vast pool of helper candidates.

They interview each of their maids personally in order to properly assess and shortlist candidates for their clients based on their skills and talents, ensuring that the highest standards of excellence are met. This allows them to recommend a maid from their team who best fits your and your family’s needs.

Over the years, they’ve observed and worked with countless employers and helpers who go through various work scenarios during their course of work with the employer, and their post-deployment service remains excellent. With their six maid agency locations open and available seven days a week, they are ready to assist employers or helpers whenever a query arises.

They are also an Approved Training Provider for Home-based Eldercare courses, in which family members, loved ones and helpers can enroll themselves to be trained in the comfort of the elderly’s (care recipient’s) home, in order to provide the best standards of caregiving possible for the elderly.


  • Successful Employment Relationships
  • Thorough Screening Of All Helpers
  • 8 Branches Island-Wide
  • Open 7 Days A Week
Customer Reviews

IslandMaid’s services are quick and efficient, delivering quality responses. They were extremely helpful in finding us a suitable helper and their help allowed us to find a helper that we’re happy with. I highly recommend their services! – Lim Sek Key

Engaging this agency was a worry-free experience! My agent Heize guided me through the recruitment process, and I felt confident that I was in good hands. ! As a result, I found the perfect helper. I like the fact that they take time with screening to match the helper with the employer. I highly recommend this Agency! – Odessa Chan

I employed a domestic helper from Island Maids in August 2022. Elise at its Bedok branch made the whole experience very smooth. She responded promptly and professionally to all my questions and managed the paperwork efficiently. My family and I are very satisfied with the help we got from Island Maids. Thank you, Elise. – Audrey Ang



Trinity Employment - Maid Agencies Singapore
Trinity Employment – Maid Agencies Singapore
Trinity Employment – A Better Choice to Serve You

Trinity Employment – A Better Choice to Serve You

With our promise to provide employers with the most suitable domestic helpers in the world at no additional hidden …
ServicesWork Permit Application / Renewal / Cancellation, All types of Work Pass Application (Spass / EPass), Insurance Purchase & Security Bond Coverage, Temporary Lodging for FDW, Medical Checks, Settling-in-Program arrangement, Passport renewal, Purchasing air ticket, Liaison with embassy, Home Leave Application, Transportation & Escort (Repatriation) Service
LicenseMOM License No.19C9729
Experience4 Years
Retention Rate67.74%
Placement Volume238
Price RangeFrom $688 onwards
Contact DetailsOffice Number: +65 69806376
WhatsApp: +65 98888862 or +65 98888863
Address18 Yishun Avenue 9 #02 – 52 Junction 9 Singapore 768897

With 18 years of expertise in this industry, Trinity Employment promises to connect businesses with the best suitable full-time domestic assistant (also known as FDW) at no additional cost. If necessary, they will provide a limitless replacement for up to six months.

They hope to shake up typical agency fees and charges with their internet platform. Employers and domestic workers will benefit from quick access and smooth transfer. They are committed to not taking part in or participating in any unethical or unfair recruitment tactics that affect both employers and help.

As an employer, feel free to go through their list of authorized domestic assistant profiles to find someone who will meet your demands and fit into your lifestyle.


  • One of the trusted helpers in Singapore
  • Provide guaranteed service and 6 months of guaranteed coverage
  • Tailor fit helpers for your needs
Customer Reviews

I would like to commend your staff Susan Philip has been patient and helpful and would like to thank her for providing excellent customer service in regards to my current helper who matched my needs. – Pathy Mw

Having taken maids from different agencies, I am by far most pleased with your services. Very professional and sincere in helping me find a maid. Special thanks to Susan who was really patient in walking us through the whole process and sharing your feedback and inputs. Really appreciate it. Highly recommended maid agency! – Chandran Saravanakumar



ServicesShortlist candidates, Air ticket purchase, Medical checkup, Renew contract, Maid transfer, Repatriation,
Holiday dropoff, Counseling, Embassy endorsement
Best ForQuick services, even during a weekend
Experience9 years
Placement Volume754 – Better than Industry Average of 44
Retention rate0.75% – Better than Industry Average 0.86%
Transfer rate0.75% – Better than Industry Average 0.86%
Performance records Feb 2023 to Feb 2024
Address23 Bendemeer Rd, #01-515, Singapore 330023

Blk 725, Ang Mo Kio Ave 6, #01-4140, Singapore 560725

345 Jurong East St 31, #01-13, Singapore 600345
Contact+65 6635 2506
Opening HoursMon to Fri 10:30 – 20:00
Sat & Sun 10:30 – 17:30

Jforce, which has an amazing customer rating from thousands of customers, offers you a variety of alternatives and packages based on your needs. The business considers itself to be an exceptional swift maid agency with a stellar reputation.

Jforce continues to provide outstanding reactivity and will be accessible on weekends as well. You can visit any of the company’s three branches whenever it’s convenient for you.


  • High focus on maids’ training
  • Available during weekends
  • Provides Cambodian maids
  • Diversity of packages and competitive rates
  • Multiple branches
Customer Reviews

I got my maid through Nicole from Jforce. She was very patient and helped me understand my needs. Fast and efficient she was to send me five maids for selection. All the processes were smooth and easy. I didn’t have any troubles while getting my new maid. The best part was that this new maid is also really good! Nicole even went the extra mile by helping me clear my old work permit. I really appreciate her services and would recommend her to friends or family. – Helen Toh

We successfully hired a Philippine helper with the help of Jforce this month.We are satisfied and appreciated with the service of Jforce. We are newly relocated to Singapore. We come across with some barriers in the application of helper. Jforce ( Jeffery and Nicole) did play lot of affords in facilitating the application, figuring out and solving the problem so to speed up the progress. We are happy and finally successfully have a helper reported duty just before CNY. Thanks for the professional service of Jforce. – Ling Ling


Okay Lah Services

ServicesWe provide Full time FDW from below countries. Myanmar Maid , Philippines Maid , Indonesia Maid , India Maid (DARJEELING, Mizoram, North-India, Tamil, Telugu, Gujrati, Sikkim, Manipuri) , SriLanka Maid
License MOM License No.18C9071
Experience5 Years
Retention Rate63.78%
Placement Volume523
Price RangeCompetitive
Contact Details+65 93361824
Address5 Tampines Central 6, #03-38 (GH39)TELEPARK Singapore 529482

At OkayLah they are providing the best helper and reducing your hurdle. For better training they have set up dedicated training center in India, Indonesia, Myanmar, Srilanka and Philippines. They provide the best match for your helper need. Their screening process is very enhanced that make them the best employment agency Singapore. They understand your voice and they are here to help you in all aspect. They provide helpers from below countries.

Myanmar Maid , Philippines Maid , Indonesia Maid , India Maid (DARJEELING, Mizoram, North-India, Tamil, Telugu, Gujrati, Sikkim, Manipuri) , SriLanka Maid

At Okay Lah, they believe in customer relations and understand customer needs. They provide the best helper that best suits your requirements. If you are happy, they are happy!


  • Very Competitive Agency Fee
  • Promotional Program (Refer a Friend)
Customer Reviews

Thanks a lot Mrs Singh for helping us in hiring Indian helper and that too in covid period. Thanks to your suggestion and we did all the things in time and she is travelling next week. It was really great suggestion. Thanks a lot for help and I will recommend you to friends. – Rajan Bhalla

Thank You Sister Neethu for providing us Tamil helper. She is good learner and is doing household work very nicely. My son is getting more Attached to her now. Thanks you for your help . I will recommend your agency to our friends. – Kamal Kumar

Thank you very much. I want to say thanks from bottom of my heart. You helped me in this tough situation and got me a helper in 2 week. This was really amazing. I will recommend your okay lah maid agency. Simran Kaur


Eden Grace Maids

Eden Grace – Building Lives, Building Families

Eden Grace – Building Lives, Building Families

WHY EDEN GRACE? Before being known as one of Singapore’s top human resource agencies, back in 2012, Eden Grace’s …
ServicesQuality Selection, Quality Training, Integrated Program, Mentoring Program, Home Visit
LicenseMOM License No.13C6831
Experience9 Years
Retention Rate70.54%
Placement Volume257
Contact Details+6562625562
AddressBlk. 18 Sin Ming Lane, #07-38 Midview City, Singapore 573960
435 Orchard Road, #11-00 (Unit no. 1156) , Wisma Atria, Singapore 238877
2 Venture Drive, #24-01 (Unit No 37) Vision Exchange, Singapore 608526
300 Tampines Avenue 5, #09-02 (Unit no S-03) Tampines Junction, Singapore 529653

Eden Grace Maids is recognized as one of Singapore’s finest Christian maid agencies, which sets them apart from the competition.

They make certain that their assistants have the proper mindset and abilities to have a good impact on their bosses’ life. They will go to great lengths to provide you with the assistance you require, whether it is for elderly relatives or small children. They meticulously check everything from their histories to health exams and school records to verify that the people are fit.


  • Quality Selection
  • Quality Training
  • Integrated Program
  • All Around Helpers
Customer Reviews

This is my first time engaging Eden Grace agency and I am truly impressed with the professionalism they have displayed. Always prompt in any questions I post to them and also help me to communicate with my new helper well. This is very important as first impression that they give to my new helper on me counts. I have just started my new journey with this helper and looking forward for a great relationship to be shared with her. Thanks Snooky for your great help, really appreciate it! – Jasmine Yeo

This is my first time getting domestic helper. The agent (Snooky) is very helpful throughout my journey of selecting and employing a helper. I am very glad with her professional service. – Ling Ling Ong

Hired my current helper through Eden Grace, and the entire process from the beginning of search and selection all the way to the handover, was handled in a very detailed and professional manner. Snooky was very helpful and responsive, and provides clear information whenever we have any queries. Highly recommend this agency! – Seok Ling Wong

We are proud to present to you the Finest Recruitment Agency in Singapore. They specialize in placing foreign workers in jobs in Singapore, and they have a proven track record of success. If you are looking for a foreign worker to join your team, we encourage you to contact the Finest Recruitment Agency in Singapore.

That concludes our list of Singapore’s finest maid agencies! With the assistance of these agencies, you’ll discover the ideal maid to help you with all your domestic needs. Did we miss anything on our list? Feel free to contact us, and we’ll promptly add you to our recommendations!

If you’re seeking one-time or monthly cleaning services, look no further. We’ve curated a selection of the best cleaning services in Singapore for your convenience. Check them out today!

What to Look for in a Maid Agency in Singapore?

Maid agency in Singapore

Discover the essential criteria used by the Ministry of Manpower (MOM) to assess and select the top maid agencies in Singapore. Learn how to choose the best maid agency for your family with confidence.

Wondering what to look for in a maid agency in Singapore? Let’s dive into the criteria employed by the Ministry of Manpower (MOM) to rank maid agencies in Singapore. By understanding these factors, you can confidently select the best maid agency in Singapore for your household.

Thankfully, MOM collaborates closely with maid agencies in Singapore to ensure that clients are exclusively provided with competent and reliable foreign domestic workers (FDWs).

For anyone in Singapore seeking domestic help, MOM’s Employment Agencies and Personnel Search (EA Directory) offer valuable insights. MOM employs specific criteria to assess the performance and service quality of maid agencies, which we’ll discuss briefly.

1. Retention Rate

The retention rate is the percentage of FDWs recruited through an agency who remain with the same employer for at least a year. Higher retention rates indicate better service quality. In 2020, the industry average retention rate stood at 48.25 percent. Agencies with retention rates in the 50s or 60s are considered highly reliable and attractive.

2. Transfer Rate

The transfer rate represents the proportion of FDWs who have worked for three or more employers within a year. A lower transfer rate is preferable. The industry’s average transfer rate is 1.78 percent according to MOM. Look for agencies with lower transfer rates or, ideally, a zero percent transfer rate.

3. Placement Volume

Placement volume refers to the number of work passes an agency applies for in a year and the number of FDWs who pass the agency’s screening process. In 2020, the industry average was 36. A higher placement volume is advantageous because it means the agency has more resources to assist you in case you need to replace your maid. However, bear in mind that larger agencies may have longer response times due to their larger client base.

4. Experience

Experience relates to the duration an agency has been in operation with a valid license. Established agencies often have good reasons for their longevity. However, it’s important to remember that service quality isn’t solely determined by experience, especially in the case of newer maid agencies. Always assess all the previously mentioned criteria alongside an agency’s experience to ensure you make the best choice.

By following these key criteria, you can make an informed decision when choosing the right maid agency in Singapore.

Step by Step Guide

Hiring a FWD through a Maid Agency

Hiring a trustworthy maid in Singapore doesn’t have to be complicated. Follow this comprehensive guide to choose the best maid agency, including key factors like license, retention rate, demerit points, CASE accreditation, transfer rate, customer ratings, agency fees, and essential questions to ask.

Are you finding it challenging to hire a reliable and competent maid in Singapore with so many maid agencies to choose from? We’ve got you covered with a step-by-step guide to selecting the best maid agency.

Step 1: Create a Shortlist of Maid Agencies

When making your shortlist of maid agencies, consider these essential factors:

  • License: Check if the maid agency is licensed. A license indicates their compliance with the law and official regulations, making them trustworthy. Look for the license on MOM’s EA Directory.
  • Retention Rate: The FDW retention rate signifies the percentage of helpers placed who have worked for the same employers for over 12 months. Higher retention rates are preferable.
  • Demerit Points: Agencies that violate the Employment Agency Act or related laws receive demerit points. Agencies with demerit points should be avoided.
  • CASE Accreditation: CASE accreditation demonstrates fair dealing and transparency with customers. It’s a mark of trustworthiness.
  • Transfer Rate: The transfer rate is the number of maids who have changed employers three times or more in the last 12 months. A low FDW transfer rate (preferably less than 0.5 percent) is ideal.
  • Customer Ratings: MOM collects consumer feedback since 2016. Consider reviews from employers who have employed a domestic worker for at least three months.

In summary, look for a maid agency with 0 or very few demerit points, a retention rate above 55 percent, a transfer rate under 0.5 percent, and consider customer ratings.

Step 2: Selecting a Maid Agency

  • Agency Fees: Contact your shortlisted agencies and discuss agency fees. These fees vary based on qualifications, customer service, and maid quality. Ensure you understand what the fee covers, which may include the agency’s charge, Settling-In Program, work permit application, work permit issuance, FDW levy, security bond, medical insurance, and personal accident insurance.
  • Transparency: Make sure the agency’s fees are transparent. Ask for a detailed breakdown of what is and isn’t covered.
  • Questions: Take the opportunity to ask any questions about the agency’s labor policies during the hiring and training phases.

By following these steps and considering these factors, you can confidently choose the best maid agency to hire a foreign domestic worker (FWD) in Singapore.

Sample Questions to Ask the maid agencies:
1.Are any of the following organizations accrediting or approving the recruiting agencies, both here and in the originating country?
a. AEAS is an acronym for the American Environmental Assessment Service (Association of Employment Agencies Singapore)
b. CASE (Consumers Association of Singapore)
c. Embassies of the countries where the employees are from
2. Are you certified by the Philippines Overseas Employment Administration (POEA) to hire Filipina domestic workers?
3. Could you tell me more about the domestic worker training program you offer?
4. What is the job experience of the domestic worker? (You may also ask your domestic helper this question.)
5. Is there any previous work experience with my domestic worker? (For example, a babysitter, a childcare teacher, or a nurse)
6. Is my domestic helper reluctant to working with certain requirements? (For example, children, the elderly, and the disabled)
7. Is my housekeeper fluent in English (or another chosen language)?
8. Is there anything I should be aware of in terms of religious or cultural considerations?
9. Is it possible for you to break down your agency recruitment fees by item?
10. What would my domestic worker be required to pay, and how much will he or she be expected to pay? (Note: A Singapore agency charge of more than two months of the agreed wage should not be required of your domestic helper.)
11. What kind of follow-up services does your organization offer after I hire a domestic worker?
12. Is there a guarantee policy in place at the hiring agency to assist employers in replacing an unsuitable domestic worker?
13. Is there a hotline I may contact if I have a problem (e.g., a disagreement, or counseling)?
14. Please clarify the contractual conditions with your agency in full.
15. Request a detailed explanation of: Liability claims; Agency fees and charges; fees and procedures for replacement

Ensure that they have the maid you want – When you decide you need a maid, the first thing you should do is make a list of your expectations. While reading over the maids’ biodata, a thorough list of priorities and qualities will come in handy. The usual biodata and job history of the maids will be available to your maid agency. This is also a good opportunity to evaluate if the maid agency is genuinely interested in connecting you with a maid who meets your needs.

Read the entire agreement – Take the time to read over the full agreement, even if it sounds tedious. Look for terms that address what happens if the maid runs away or commits an offense. Also, keep track of the number of free replacements you’ll be eligible for and any clauses you’ll be able to invoke if the agency fails to meet your expectations.

Take note of the following:
1. A list of the fees you’ll have to pay;
2. The conditions in which you may be entitled for a refund, as well as how quickly you should get it;
3. The amount of substitute FDWs you are eligible for and what you may do if your agency is unable to source one; and
4. How will service-related disagreements between you and your agency be handled?

Look for maid agencies that accept post-dated cheque – If there is a dispute between you and your maid agency, a post-dated cheque permits you to cancel the check at any time. Using a post-dated check will cost you more in agency fees, but it will be worth it if something goes wrong. However, not all agencies offer this service. So make sure to double-check with the maid agency.

Never put your confidence in a company that won’t let you terminate your maid work permit. If the maid owes the agency money, the agency will not allow you to revoke the permit until the maid repays the agency. You may also be responsible for the expense of repatriation.

Check to see if they provide free replacements. Always inquire if the service would provide a replacement maid if necessary. Even if your maid has committed an offense, some firms may refuse to replace her. In such cases, make sure to inquire whether they would provide a free replacement.

Request for a timeline. Request a timeframe from your maid agency. The arrival of a new maid might take up to a month. You should be entitled to a refund if they are unable to deliver you a maid within the agreed-upon time frame. Alternatively, if you do not receive a suitable maid within the agreed-upon time frame, they must give you with a suitable maid from their biodata. This is something you must remember unless you want to waste all of your money and time.

Step 3: Conduct an interview with the maid

You found a reputable maid agency and are confident in your decision. However, the procedure does not finish here. Interviewing the maid is one more crucial process that has to be completed. When hiring a maid, make sure to ask the following questions.

Questions to ask during interview
Questions to begin with:
Which country are you from?
Can you describe what you do on a daily basis at work?
Do you have a child of your own?
What is your greatest asset?
Have you have any formal training?
What is your educational background?
Do you enjoy spending time with children?

Questions about skills:
What traits do you look for in a good helper?
Do you know what to do if your baby starts crying?
What will you do if my child suffers a serious injury?
What are your culinary skills?
What are your strongest skills?

Questions about the employer-employee relationship:
What would you do if you were unhappy with us?
What will you do if you have too many things to complete at the same time?
What, in your opinion, constitutes a good employer?
What do you want to get out of us?
Do you want to discuss any discontent or challenges you’ve had thus far?

Step 4: Application processes for maids

Your maid agency will assist you with all of the following:

  • Sign a safety contract. This guarantees that both the maid and you are aware of MOM’s standards for window washing on the exterior.
  • You must complete the Employers’ Orientation Program if you are hiring maids for the first time (EOP). This can be done in a classroom setting or online.
  • A general interbank recurring order (GIRO) account will also be required. MOM has set up this account for monthly levy deductions. To avoid your maid’s work permit being revoked, make sure you have enough money in the GIRO account for deductions.
  • If your maid has never had a pre-employment medical checkup, your agency will arrange for one.
  • If your maid has never worked in Singapore before, she must complete the Settling-In Programme (SIP) within three working days of arriving in the city-state.
  • Your agency will apply for the maid’s work visa, which must be obtained within 14 days of her arrival in Singapore.
  • Your maid must also complete her fingerprints and picture session at the MOM services center within seven calendar days of receiving her work permit.
  • Insurance and a security bond must be purchased.

The majority of agencies will also assist you in establishing a contract with your FDW. It is recommended that you cover all of the following:

  • Salary
  • Placement loan
  • Number of rest days per month
  • Compensation in place of a rest day
  • Notice period
  • Compensation in lieu of termination notice

Step 5: As an employer, what are your responsibilities?

You should settle your maid in nicely and be accountable for her well-being at your home once she starts working. Because you have a security bond on her, her safety is important.

If you fail to pay your domestic worker’s wages on schedule, the bond may be forfeited. You neglect to return her to her home when her work permit expires; Your domestic helper vanishes from your house, which serves as her official workplace address (you’ll have to lose half of your $5000 in this case). Even if you purchased the security bond together with insurance, make sure you read the insurance conditions to see what is covered.

What you need to do once the work commenced
1. It is recommended that you draft an employment contract with your maid. It should include fundamental terms and conditions like as rest days, notice of termination, pay, and defined home responsibilities.
2. Make sure she’s safe by letting her know what she can and can’t do around the house.
3. In the contract, make it clear to your FDW how rest days will be handled. The relaxation days must be agreed upon by both of you. If your FDW agrees to work on her off day, you must compensate the maid.
4. Keep track of her six-monthly medical checkups. Always remember to bring her for the checks.
5. Keep a record of her monthly income, including signatures from both parties, as well as the amount and date of payment.
6. Please give your FDW the authority to handle and manage her income. Even if she asks you to, do not hold the earnings for the FDW.
7. It will be beneficial to assist your FDW in opening a bank account into which you may deposit her money on a regular basis. The POSB Jolly Account, which is specifically created for Work Permit holders, is one of the suitable banks.
8. Provide her with a phone and a SIM card, or assist her in purchasing one if you are unable to do so.
9. To avoid the security bond being forfeited, you must notify the authorities and terminate the work permit within seven days if your maid goes missing.
10. You should be aware that when her contract expires, you will be required to pay to return your FDW. So make sure you’ve picked your FDW wisely and completely through the agency.

Frequently Asked Questions


Can I hire maid without agency?

While it’s possible to hire a maid directly without using an agency, it involves navigating complex paperwork, legal requirements, and screening processes on your own.
You’ll need to handle tasks such as obtaining the necessary work permits, conducting background checks, and ensuring compliance with Singapore’s regulations for hiring domestic helpers.

How much is maid agency fee in Singapore?

The rates charged by maid agencies are not set in stone. In Singapore, placing a maid and processing work permits and documents typically costs between S$800 and S$2,000. If a maid agency promotes an agency charge that is less than $100 or even free, be aware that the agency will have to compensate for this in some way.

Is it cheaper to transfer maids?

When opposed to hiring a new maid, hiring a transfer maid is significantly less expensive. This is due to the fact that you will not be responsible for the costs associated with employing a new maid. The transfer maid will be responsible for the transfer fee, which is comparable to a 1 to 2 month pay reduction.

Can an employment agency really help me?

Employment agencies specializing in domestic helper recruitment can streamline the hiring process significantly.
They have expertise in handling paperwork, facilitating interviews, conducting background checks, and coordinating necessary arrangements such as medical examinations and work permits.
Agencies also provide guidance on selecting a suitable maid based on your specific requirements and preferences.
Additionally, they often offer ongoing support and assistance throughout the employment period, addressing any issues or concerns that may arise.

Which maid agency is reliable?

Finding a reliable maid agency is crucial for a smooth and successful hiring experience.
Start by researching agencies online, reading reviews, and seeking recommendations from friends, family, or acquaintances who have used maid services.
Look for agencies that are licensed and accredited by relevant authorities, ensuring they adhere to industry standards and regulations.
Consider the agency’s track record, including their tenure in the industry, client testimonials, and any awards or certifications they may have received.
Schedule consultations with potential agencies to discuss your needs, assess their professionalism and responsiveness, and clarify any concerns before making a decision.

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