The Finest Maid Agencies in Singapore

The Finest Maid Agencies in Singapore

Managing care of the family and a household may be difficult, particularly for working couples.  There are a lot of jobs that don’t seem to get done because there isn’t enough time, and hiring a maid or assistant might be a good option. If you have young children or the elderly in the house, a maid may be quite beneficial. However, finding a trustworthy and trustworthy maid may be difficult. The first step in employing a maid in Singapore is to choose a reputable maid agency.

Only licensed maid companies licensed by the Ministry of Manpower (MOM) are permitted to operate as intermediaries, but with over 4,000 maid agencies in Singapore, it’s hard to know which one to select. We’ve done the legwork for you and compiled a majority of the best maid agencies in Singapore so you can quickly get assistance whenever you need it.

What are the criteria to look for when selecting a maid agency?

  • Retention Rate
  • Transfer Rate
  • Placement volume
  • Experience

These ratings are further explained below, so check them out and you will be able to select the best maid agency in Singapore for you and your family in this manner.

1

We Are Caring

ServicesRecruitment of transfer helper, Overseas helper from Indonesia, Philippines, Myanmar India, Sri Lanka or other countries (Hong Kong, Dubai etc.), Embassy Endorsements, Renewal of contract, Employers’ Orientation Programme
Price Range$59 Premium plan to contact our pool of applicants and schedule interviews
$734 (MOM and insurance included) to hire a transfer helper
$2,395 (hiring from the Philippines)
$1,695 (hiring from Indonesia)
$1,295 (hiring from Myanmar)
$1,174 (hiring from another country
Contact Details+6531634636
support@wearecaring.com
AddressLucky Plaza #02-06 (Main office) 304 Orchard road, Singapore 238863
Websitehttps://wearecaring.com/

They Are Caring is Singapore’s first ethical maid service, allowing you to find and hire a helper fast. They encourage transparency and do not withhold rewards from those who help them.

  • #1 paperless agency with 100% digital administrative processes hiring
  • #1 in Customer service rating on MOM EA directory among the top 100 agencies
  • Top partner of NTUC Income for 2018, 2019, 2020

They’re also the only agency in Singapore with Ministry of Manpower approval to conduct the Employers’ Orientation Programme (EOP) to all new employers.

2


Island Maids

ServicesIndonesia Maid Agency in Singapore, Myanmar Maid Agency, Mizoram Maid Agency, Good Philippines Maids Agency, Home Service, Hiring of Confinement Nannies in Singapore, Maid Insurance, Home Leave Application, Air Ticket Reservation, Transport to Airport, Apply Work Permit, Renew Work Permit, Cancel Work Permit, Training Course (Cooking), Elder Care Course (Caregiver Training Grant Approved Course), Counselling, Direct Hiring
Price RangeMid-tier (Competitive)
Contact Details+65 6553 7703
Address716 Ang Mo Kio Ave 6, #01-4030, Singapore 560716
804 Hougang Central, #01-132, Singapore 560804
214 Bedok North Street 1, Singapore 460214
930 Yishun Central 1, #01-117, Singapore 760930
2 Jurong East Central 1, #B1-16 JCube, Singapore 609731
Websitehttps://www.islandmaids.com.sg/

With five sites around the island and years of experience, ISLAND MAIDS believes that hiring a domestic assistant is not a one-size-fits-all solution. Domestic workers are hired from the Philippines, Indonesia, Myanmar, and Mizoram (India), and clients can pick from a vast pool of candidates.

They interview each of their maids personally in order to properly assess and shortlist candidates for their clients based on their skills and talents, ensuring that the highest standards of excellence are met. This allows them to recommend a maid from their team who best fits your and your family’s needs.

Over the years, they’ve observed countless employers and employees go through various work scenarios, and they’ve realized that the working adventure actually begins when the assistant is deployed. Their five maid agency locations are available seven days a week to guarantee that they can assist their clients whenever they want assistance.

They are also an approved training provider for Home-based Eldercare courses, in which assistants and/or carers can enroll in order to be trained in the comfort of the elderly’s homes in order to best fulfill their needs.

3

GM Connection

8.4
GM Connection: 4 Tips in Selecting a Domestic Helper

GM Connection: 4 Tips in Selecting a Domestic Helper

Hiring a domestic helper may seem like a straightforward task. However, is it really as straightforward and simple as …
ServicesConsultation and Job Matching (New-to-Singapore, Experienced and Transfer maids), Arranging and facilitating interviews (Face-to-Face interviews / Interview via Video calls), Work Permit Application, Issuance and Cancellation, Renewal of Work Permit, Direct Hire Processing, Arranging Settling-in-Programme (SIP) for new-to-Singapore candidates, Arrange for Medical Screening and Examination, FDW/Maid Insurance, Counselling services to foster a good working relationship, Repatriation Services
Price Range
Contact Details+65 6100 1987 
info@gmconnection.sg
AddressPeninsula Plaza 111 North Bridge Road #05-53 Singapore 179098
Websitehttps://gmconnection.sg/

At GM Connection, they think that each customer and home has its own set of needs. Similarly, each helper has a unique set of talents and powers. As a result, they work hard to understand each family’s needs and meticulously match individuals based on their talents, abilities, and experience; each candidate is evaluated and interviewed personally by their staff. This helps them to have a deeper understanding of each person and, as a result, create better employment matches.

This maid service strives to make a difference in the lives of its clients one at a time by matching them with employment.

As a company, they value professionalism, fairness, empathy, and a strong sense of ethics. These are the pillars upon which they do business and engage with customers and partners.

4

Eden Grace Maids

4.4
Eden Grace – Building Lives, Building Families

Eden Grace – Building Lives, Building Families

WHY EDEN GRACE? Before being known as one of Singapore’s top human resource agencies, back in 2012, Eden …
ServicesQuality Selection, Quality Training, Integrated Program, Mentoring Program, Home Visit
Price Range
Contact Details+6562625562
AddressBlk. 18 Sin Ming Lane, #07-38 Midview City, Singapore 573960
435 Orchard Road, #11-00 (Unit no. 1156) , Wisma Atria, Singapore 238877
2 Venture Drive, #24-01 (Unit No 37) Vision Exchange, Singapore 608526
300 Tampines Avenue 5, #09-02 (Unit no S-03) Tampines Junction, Singapore 529653
Websitehttps://www.edengracemaids.com/

Eden Grace Maids is recognized as one of Singapore’s finest Christian maid agencies, which sets them apart from the competition.

They make certain that their assistants have the proper mindset and abilities to have a good impact on their bosses’ life. They will go to great lengths to provide you with the assistance you require, whether it is for elderly relatives or small children. They meticulously check everything from their histories to health exams and school records to verify that the people are fit.

5

Danz Hariya Employment Services

ServicesIndian & Sri Lankan Maid Services
Price Range
Contact Details+656714 6724 
dhsalesmgr@gmail.com
AddressA Posh Bizhub #08-19 Yishun Industrial St. 1 Singapore 768160
Websitehttps://danzhariya.com/

Danz Hariya Employment Services was established in Singapore in 2010 and has quickly grown to become one of the top ten Indian maid agencies, outperforming numerous competitors that have been in the market for more than ten or fifteen years. Honesty, great service, reasonable pricing, and effective information technology usage have all contributed to their success.

Finding the appropriate candidate for the right house is a challenging procedure, and they believe that total transparency is vital when working with new prospects in distant locations, which their clients enjoy.

They think that, in the long term, a smaller profit margin and increased volume will benefit both their customers and themselves. They are ecstatic to report that as a result of this plan, they have seen remarkable success and that their earnings are increasing year after year.

6

Jforce Employment Service

ServicesShortlisting of candidates, Video/ Phone interviews, Application of work permits, Embassy Endorsement, Purchasing of air tickets, Medical check up, Home leave, Direct hire, Renewal of contract, Transfer maid
Price RangePrice vary depending on service type and requirement. For more accurate quotation, visit our website.
Contact Details+65 6909 2213
bk_info@jforce.com.sg
Address23 Bendemeer Rd, #01-515, Singapore 330023
Blk725, Ang Mo Kio Ave 6, #01-4140, Singapore 560725
345 Jurong East St 31, #01-13, Singapore 600345
Websitehttps://www.jforce.com.sg/

Jforce’s employment service focuses on delivering dependable home care services. They strive to be one the finest maid agencies in Singapore by providing quick placement and committed customer service to ensure that customers receive great domestic helpers. The cultures and backgrounds of foreign assistants and local clients are vastly different. JForce knows how to “best-meet” a client’s ideal maid and is well-equipped to do so. They make certain that all of their employees are properly trained and equipped for local assignments. In reality, the satisfaction of employers with maid performance is one of the top maid agency Singapore factors.

A well-trained maid who is willing to take on local responsibilities will have a better chance of being hired. This is done by J Force. When it comes to selecting the best maid in Singapore, they give their clients piece of mind.

They aspire to be Singapore’s leading maid agency. JForce enlisted the help of Indonesians, Filipinos, and other nationalities. As a respected maid hire agency in Singapore, they have received outstanding evaluations on the performance of their helpers. Their maid agency ensures that they will get appropriate training. Not just in cooking and basic housework, but also in other specializations including caring for newborns and young children, elderly care, and handicapped care.

maid agencies in Singapore
7

Homekeeper

ServicesWell established maid employment agency, An agency that understands your needs, Reinforcement training for helpers, Reliable pre- post employment support
Price RangeCustom quote based on project requirement.
Contact Details+6564685220
contactus@homekeeper.sg
Address170 Upper Bukit Timah Road #04-60 Bukit Timah Shopping Centre Singapore 588179
21 Hougang Street 51 #01-23 Hougang Green Shopping Mall Singapore 538719
Blk 725 Ang Mo Kio Ave 6 #01-4146 Singapore 560725
Singapore 560725 Blk 625 Elias Road #02-328 Elias Mall Singapore 510625
Websitehttp://www.homekeepermaidagency.com/

“A family that cares for families,” says the Homekeeper maid agency’s motto. Since its founding in 1998, the company has helped more than 80,000 families find peace of mind in their homes by offering properly vetted and trained maids. They not only help you discover the right match, but they also handle the tiresome paperwork, medical and insurance coverage, and any other difficult aspects of hiring a helper.

Their partner training institutes in source countries such as Myanmar, Indonesia, the Philippines, and India have significant recruitment networks and a successful track record. To ensure suitability, each applicant is rigorously questioned and reviewed by recruiting specialists.

They also provide all of their workers with the required skills to meet the demands of Singaporean families, such as newborn care, cooking, cleaning, handicap, and geriatric care. Helpers can also receive performance and professional training to adapt to changes in their employer’s home care demands.

8

Assured

ServicesRecruitment of domestic helpers from Philippines, Indonesia and Myanmar, Transfer Maids, Documentation for transferring FDW, Direct hiring of FDW, Contract processing for Filipino FDW, Home Leave processing, Renewal of Passports, Renewal of Work Permits, Insurance for Maids, Arrangement of medical checkup for maids, Booking and purchasing of air tickets for maids, Repatriation of maids
Price Range
Contact Details+6563467218
enquiries@assuredemployment.sg
Address865 Mountbatten Rd, #B1-60 Katong Shopping Centre, Singapore 437844
Websitehttps://www.assuredemployment.sg/

Assured Employment Services Pte Ltd was established in 2012 with the objective of being one of Singapore’s leading maid agencies, providing each household with the most suitable and well-trained foreign domestic workers.

The firm has a lot of experience finding people to help them in their own nations. Before opening up to the employers for selection, all of their workers will have to go through rigorous candidate selection.

Since its inception in 2012, Assured Employment Services has evolved to become one of the most well-known maid agencies in Singapore, with thousands of employers putting their confidence in it. The corporation is certain that word of mouth is the most effective method to grow its business. With this mindset, management is continuously reviewing and improving their procedures, and all of their employees are expected to put customer happiness first.

9

Asia Manpower Resources

ServicesJob placement services for foreign maids, Direct hire your own foreign maids, Placement of transfer maids, Application of work permits, Renewal of passports and work permits, Embassy endorsement, Cancellation of work permits, Booking and Purchasing of air tickets, Purchasing of banker guarantee and insurance for maids, Repatriation of maids, Arrangement of medical check up for maids
Price RangeModerate range, please call to 6241 7440 for more accurate quotation
Contact Details+6562417440
asiamanpowersg@gmail.com
AddressTampines Mart, 11 Tampines Street 32, #01-02B, Singapore 529287
Websitehttps://amrmaids.com/

Asia Manpower Resources is a Singapore-based maid agency that specializes in bringing qualified foreign domestic workers from Indonesia, the Philippines, and Myanmar to Singapore. For them, Indonesian maid is a key source of supply. They train their maids according to the employer’s requirements. They are devoted to identifying the appropriate applicant for the right household by establishing their own training center in Surabaya, East Java, and being backed by their local trainer, as well as strong supervision from experienced EA personnel.

They pledged to be trustworthy and honest with all of their customers. They listen to and grasp their clients’ needs in order to meet their requests. They assess and hire people to ensure that they have the abilities needed to deliver exceptional service to their customers.

10

EELIT Agency

ServicesMaid Placement Services, Direct Hiring of your Own Helper, Transfer Maid, Insurance & Medical Checkup, Application / Renewal of Work Permit, Work Permit Services for other Sectors, Comprehensive Training for Caregivers, FDW Back-to-Basic Training (Coming Soon!)
Price RangeFrom S$788 onwards
Contact Details+6564406468
enquiry@eelit.sg
Address865 Mountbatten Road #01-03 Katong Shopping Centre Singapore 437844
Websitehttps://eelit.sg/ea/

Foreign Domestic Helpers from the Philippines, Indonesia, and Myanmar are placed by EELIT AGENCY PTE. LTD. (previously known as EELIT Placement Agency LLP).

They’ve been around since 2012 and try to make finding a domestic assistant a pleasurable experience. At EELIT, they pay close attention to your demands so that each candidate they recommend is genuinely suitable for your family’s needs. EELIT maid agency was founded with an emphasis on outstanding personal service, based on the belief that comprehensive attention to clients’ requirements is often ignored in this business.

EELIT has strict screening criteria that consider the background of the assistance, particularly in terms of honesty, dependability, and attitude, as well as domestic talents.

They provide thorough housekeeping training, fundamental mannerism, utility saving guidelines, and personal hygiene, to name a few, before deploying them into the employer’s home.

Even when the domestic helper is placed in your house, they continue to give counseling for the duration of the two-year contract, guaranteeing a good employer-helper connection.

What to Look for in a Maid Agency in Singapore?

Let’s go through the criteria used by MOM to rank the maid firms in Singapore. You’ll be able to chose the top maid agency in Singapore for you as well as your household in this method.

Fortunately, MOM and maid agencies in Singapore coordinate to ensure that their clients are exclusively served by competent and trustworthy foreign domestic workers (FWDs).

Anyone in Singapore seeking for help around the house can utilize MOM’s employment agencies and personnel search (EA Directory). MOM uses a few technical words to evaluate a maid agency’s performance and service quality, which we’ll go over fast.

Retention Rate

This is the percentage of FDWs hired through an agency that stay with the same employer for at least a year. The higher the retention rate, the better, that goes without saying.

According to MOM data, the average industry retention rate is 48.25 percent as as of 2020. An agency with retention rates in the 50s or 60s, on the other hand, is regarded high and hence more attractive.

Transfer Rate

This is the proportion of FDWs that have worked for three or more employers in a year’s time. It is preferable if the transfer rate is as low as possible.

The industry average transfer rate is 1.78 percent, according to MOM, so ensure the firm you’re considering has a lower transfer rate—or best, a zero percent transfer rate.

Placement Volume

This refers to how many work passes an agency applies for in a given year. Another metric to consider is the number of FDWs who pass an agency’s screening procedure in a given year.

The industry average for 2020 is 36. A larger placement volume is beneficial since the agency will have more staff and resources to assist you if you need to replace your maid.

However, keep in mind that the larger the maid agency, the higher the placement volume. Because huge firms typically have a large clientele, you may have to wait much longer for your inquiries to be addressed.

Experience

This refers to the length of time the agency has been in operation with a valid license. There’s usually a solid reason why an agency has been around for so long.

However, equating expertise with service quality isn’t fair, particularly in the case of younger maid firms. Always double-check the previously stated characteristics, as well as the experience, to ensure you’re selecting the best maid agency.

Step by Step Guide

Hiring a FWD through a Maid Agency

It’s not simple to find a decent, trustworthy maid. With so many maid agencies to choose from in Singapore, it may be tough to choose one that is competent at what they do. Below is a comprehensive guide on choosing the best maid agency.

Step 1: Make a shortlist of maid agencies

License – A maid agency’s licensing will guarantee you of two things. To begin with, their ongoing operation implies that they have not previously acted unlawfully or in violation of official regulations. As a result, they may be trusted. Second, they are conscious of their actions. This will give you peace of mind. Make sure to look for the license on MOM’s EA directory. There will only be licensed maid agencies to be found.

Retention rate – The FDW retention rate is the percentage of total helpers placed who have worked for the same employers for 12 months or over. When searching for a company’s retention rate, keep in mind that the greater the rate, the better.

Demerit Points – Any Singapore maid agency that violates the Employment Agency Act or any of its related laws is generally penalized with demerit points. If a company has demerit points, it implies they’ve done something wrong. Looking for demerit points might help you quickly eliminate maid agencies from your selection. Any agency with demerit points should be ruled out right once.

CASE accreditation – The CASE accreditation will be given to maid agencies that demonstrate fair dealing and openness with their customers. You may trust CASE-accredited maid agencies more than unaccredited maid agencies. Furthermore, if you have a disagreement with your agency, they will be more inclined to refund your money in order to keep their CASE certification.

Transfer rate – The transfer rate is the number of all maids who have changed employers three times or more in the previous 12 months. Transfer maids are a are what they are called. An agency’s high transfer rate might be due to a variety of factors. It’s possible that the firm isn’t providing good maids. Alternatively, they may not be able to meet the criteria of the company. As a result, choosing a maid service with a low FDW transfer rate (preferably less than 1.5 percent) is preferable.

To summarize, you should look for a maid agency that has:

  • 0 or a few demerit points
  • Retention rate of greater than 55 percent
  • Transfer rate of less than 0.5 percent

Customer Ratings – Since 2016, MOM has been collecting consumer feedback. Only employers who have employed a domestic worker for at least three months are eligible to give the agency a rating. This guarantees that the reviews are valid and trustworthy. Take the reviews with a grain of salt, though. Even the top 20 agencies have all received a rating of less than four stars. Because of their high expectations, employers may be critical in their evaluations.

Step 2: Selecting a maid agency

Agency fees – After you’ve narrowed down your list of possible agencies, contact them and have a conversation with them. This will give you a better understanding of how the maid agency works. Find out how much are the employment fees.  Most individuals are just concerned with the employment charge and, without giving it much thought, dismiss those with hefty fees. The difference in hiring costs is mostly justified by their qualifications, great customer service, or the quality of maids they provide. As a result, before rejecting an agency with a high employment charge, you should ask them to justify the price.

Ascertain that the charge covers at least the following:

  • Fee charged by the agency (each agency can charge a different cost)
  • If your FDW is working here for the first time, you can enroll in the Settling-InProgram ($75).
  • Application for a work permit ($30 administrative charge)
  • Issuance of a work permit ($30 administrative charge)
  • FDW levy ($265 per month without a discount; $60 with a discount)
  • A $5,000 security bond in the form of an insurance or banker’s guarantee is required.
  • A minimum of $15,000 in medical insurance is required.
  • A minimum of $20,000 in personal accident insurance (PAI) is required.

Finally, be certain that the agency’s fees are transparent. Request that they make a detailed list of everything that is and is not covered.

Questions to ask maid agencies – Take the opportunity to clear up any concerns you may have about the maid agency’s labor policies, both during the hiring and training phases.

Sample Questions to Ask the maid agencies:
1.Are any of the following organizations accrediting or approving the recruiting agencies, both here and in the originating country?
a. AEAS is an acronym for the American Environmental Assessment Service (Association of Employment Agencies Singapore)
b. CASE (Consumers Association of Singapore)
c. Embassies of the countries where the employees are from
2. Are you certified by the Philippines Overseas Employment Administration (POEA) to hire Filipina domestic workers?
3. Could you tell me more about the domestic worker training program you offer?
4. What is the job experience of the domestic worker? (You may also ask your domestic helper this question.)
5. Is there any previous work experience with my domestic worker? (For example, a babysitter, a childcare teacher, or a nurse)
6. Is my domestic helper reluctant to working with certain requirements? (For example, children, the elderly, and the disabled)
7. Is my housekeeper fluent in English (or another chosen language)?
8. Is there anything I should be aware of in terms of religious or cultural considerations?
9. Is it possible for you to break down your agency recruitment fees by item?
10. What would my domestic worker be required to pay, and how much will he or she be expected to pay? (Note: A Singapore agency charge of more than two months of the agreed wage should not be required of your domestic helper.)
11. What kind of follow-up services does your organization offer after I hire a domestic worker?
12. Is there a guarantee policy in place at the hiring agency to assist employers in replacing an unsuitable domestic worker?
13. Is there a hotline I may contact if I have a problem (e.g., a disagreement, or counseling)?
14. Please clarify the contractual conditions with your agency in full.
15. Request a detailed explanation of: Liability claims; Agency fees and charges; fees and procedures for replacement

Ensure that they have the maid you want – When you decide you need a maid, the first thing you should do is make a list of your expectations. While reading over the maids’ biodata, a thorough list of priorities and qualities will come in handy. The usual biodata and job history of the maids will be available to your maid agency. This is also a good opportunity to evaluate if the maid agency is genuinely interested in connecting you with a maid who meets your needs.

Read the entire agreement – Take the time to read over the full agreement, even if it sounds tedious. Look for terms that address what happens if the maid runs away or commits an offense. Also, keep track of the number of free replacements you’ll be eligible for and any clauses you’ll be able to invoke if the agency fails to meet your expectations.

Take note of the following:
1. A list of the fees you’ll have to pay;
2. The conditions in which you may be entitled for a refund, as well as how quickly you should get it;
3. The amount of substitute FDWs you are eligible for and what you may do if your agency is unable to source one; and
4. How will service-related disagreements between you and your agency be handled?

Look for maid agencies that accept post-dated cheque – If there is a dispute between you and your maid agency, a post-dated cheque permits you to cancel the check at any time. Using a post-dated check will cost you more in agency fees, but it will be worth it if something goes wrong. However, not all agencies offer this service. So make sure to double-check with the maid agency.

Never put your confidence in a company that won’t let you terminate your maid work permit. If the maid owes the agency money, the agency will not allow you to revoke the permit until the maid repays the agency. You may also be responsible for the expense of repatriation.

Check to see if they provide free replacements. Always inquire if the service would provide a replacement maid if necessary. Even if your maid has committed an offense, some firms may refuse to replace her. In such cases, make sure to inquire whether they would provide a free replacement.

Request for a timeline. Request a timeframe from your maid agency. The arrival of a new maid might take up to a month. You should be entitled to a refund if they are unable to deliver you a maid within the agreed-upon time frame. Alternatively, if you do not receive a suitable maid within the agreed-upon time frame, they must give you with a suitable maid from their biodata. This is something you must remember unless you want to waste all of your money and time.

Step 3: Conduct an interview with the maid

You found a reputable maid agency and are confident in your decision. However, the procedure does not finish here. Interviewing the maid is one more crucial process that has to be completed. When hiring a maid, make sure to ask the following questions.

Questions to ask during interview
Questions to begin with:
Which country are you from?
Can you describe what you do on a daily basis at work?
Do you have a child of your own?
What is your greatest asset?
Have you have any formal training?
What is your educational background?
Do you enjoy spending time with children?

Questions about skills:
What traits do you look for in a good helper?
Do you know what to do if your baby starts crying?
What will you do if my child suffers a serious injury?
What are your culinary skills?
What are your strongest skills?

Questions about the employer-employee relationship:
What would you do if you were unhappy with us?
What will you do if you have too many things to complete at the same time?
What, in your opinion, constitutes a good employer?
What do you want to get out of us?
Do you want to discuss any discontent or challenges you’ve had thus far?

Step 4: Application processes for maids

Your maid agency will assist you with all of the following:

  • Sign a safety contract. This guarantees that both the maid and you are aware of MOM’s standards for window washing on the exterior.
  • You must complete the Employers’ Orientation Program if you are hiring maids for the first time (EOP). This can be done in a classroom setting or online.
  • A general interbank recurring order (GIRO) account will also be required. MOM has set up this account for monthly levy deductions. To avoid your maid’s work permit being revoked, make sure you have enough money in the GIRO account for deductions.
  • If your maid has never had a pre-employment medical checkup, your agency will arrange for one.
  • If your maid has never worked in Singapore before, she must complete the Settling-In Programme (SIP) within three working days of arriving in the city-state.
  • Your agency will apply for the maid’s work visa, which must be obtained within 14 days of her arrival in Singapore.
  • Your maid must also complete her fingerprints and picture session at the MOM services center within seven calendar days of receiving her work permit.
  • Insurance and a security bond must be purchased.

The majority of agencies will also assist you in establishing a contract with your FDW. It is recommended that you cover all of the following:

  • Salary
  • Placement loan
  • Number of rest days per month
  • Compensation in place of a rest day
  • Notice period
  • Compensation in lieu of termination notice

Step 5: As an employer, what are your responsibilities?

You should settle your maid in nicely and be accountable for her well-being at your home once she starts working. Because you have a security bond on her, her safety is important.

If you fail to pay your domestic worker’s wages on schedule, the bond may be forfeited. You neglect to return her to her home when her work permit expires; Your domestic helper vanishes from your house, which serves as her official workplace address (you’ll have to lose half of your $5000 in this case). Even if you purchased the security bond together with insurance, make sure you read the insurance conditions to see what is covered.

What you need to do once the work commenced
1. It is recommended that you draft an employment contract with your maid. It should include fundamental terms and conditions like as rest days, notice of termination, pay, and defined home responsibilities.
2. Make sure she’s safe by letting her know what she can and can’t do around the house.
3. In the contract, make it clear to your FDW how rest days will be handled. The relaxation days must be agreed upon by both of you. If your FDW agrees to work on her off day, you must compensate the maid.
4. Keep track of her six-monthly medical checkups. Always remember to bring her for the checks.
5. Keep a record of her monthly income, including signatures from both parties, as well as the amount and date of payment.
6. Please give your FDW the authority to handle and manage her income. Even if she asks you to, do not hold the earnings for the FDW.
7. It will be beneficial to assist your FDW in opening a bank account into which you may deposit her money on a regular basis. The POSB Jolly Account, which is specifically created for Work Permit holders, is one of the suitable banks.
8. Provide her with a phone and a SIM card, or assist her in purchasing one if you are unable to do so.
9. To avoid the security bond being forfeited, you must notify the authorities and terminate the work permit within seven days if your maid goes missing.
10. You should be aware that when her contract expires, you will be required to pay to return your FDW. So make sure you’ve picked your FDW wisely and completely through the agency.
Common Mistakes in Choosing A Maid Agency in Singapore

1. Looking for a the cheapest maid agency
2. Rushing to find a maid agency
3. Not checking the online reputation of the maid agency
4. Believing in everything they advertise
5. Hiring an agency that is not approved by MOM

Frequently Asked Questions

FAQs

Can I hire maid without agency?

Is it possible to employ a maid without using an agency? Yes! You can employ a maid or domestic helper personally rather than via an agency. While employing a maid directly is less expensive than hiring through an agency, you will be responsible to meet all legal criteria. These includes medical examinations, training, and insurance. That is why it is more convenient to hire through a licensed maid agencies in Singapore to save you all the trouble.

How much is maid agency fee in Singapore?

The rates charged by maid agencies are not set in stone. In Singapore, placing a maid and processing work permits and documents typically costs between S$800 and S$2,000. If a maid agency promotes an agency charge that is less than $100 or even free, be aware that the agency will have to compensate for this in some way.

Is it cheaper to transfer maids?

When opposed to hiring a new maid, hiring a transfer maid is significantly less expensive. This is due to the fact that you will not be responsible for the costs associated with employing a new maid. The transfer maid will be responsible for the transfer fee, which is comparable to a 1 to 2 month pay reduction.

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